Client Council Kick your habits

Client Council

Clients treated by Sijthoff & Van Empel – Kick your Habits have a meaningful voice!

Clients of Sijthoff & Van Empel can be involved in discussions and brainstorm sessions regarding its policies. A client council is established to realize that. The members of the client council represent everyone who deals with Sijthoff & Van Empel. This includes but is not limited to (potential) clients and their relatives, visitors and patient organizations.

The council regularly meets with the board. All the topics discussed are of importance to clients. What quality of care can clients expect? What about the waiting periods? These are just a few examples from the wide range of topics that are discussed during these meetings.

Naturally, your opinion matters. Do you have ideas or suggestions? The client council would like to invite you to share your experiences. You can share your opinion with the client council by sending an email to:

clientenraad@kickyourhabits.nl

The purpose of the client council

The purpose of the client council of Sijthoff & Van Empel is to allow the client to give input. Clients should be able to participate when Sijthoff & Van Empel’s policy is discussed. Focus points during these meetings are:

• Client treatment
• Time and attention for the client
• Safety
• Privacy
• Waiting periods
• Housing

The client council safeguards the clients’ interest and aims to improve client participation in policy changes. The eventual goal is to finetune the provided care based on the needs and desires of the client. Optimal healthcare quality without waiting periods, creating a pleasant treatment experience for clients.

Client council, not a complaint committee

The client council does not deal with individual complaints. Complaints are subject to the complaint procedure, which can be found HERE.